Thank you for shopping with Caleb Lens. We are dedicated to delivering your photography gear quickly, safely, and efficiently—no matter where you are in the world.
Order Processing
All orders are processed within 1–2 business days after confirmation. Once your order is packed and ready for dispatch, you will receive a confirmation message with delivery details.
Shipping Methods
We partner with trusted courier services to ensure secure and reliable delivery of your products. All deliveries are made via Cash on Delivery.
Order Tracking
Once your order is shipped, we’ll send you a tracking link or contact you via phone/SMS to keep you informed about your delivery status. You can also contact us at any time to check the progress of your order.
Failed Deliveries
If our delivery team is unable to reach you after multiple attempts, your order may be canceled or rescheduled based on your location and availability. Please make sure your contact details and delivery address are accurate at the time of placing your order.
Delivery Confirmation
To ensure successful delivery, someone must be present at the address to receive the package and complete payment via Cash on Delivery.
Shipping Charges
Shipping fees may vary based on your location and the size or weight of your order. Final shipping costs will be displayed at checkout before confirming your order.
Damaged Packages
If you receive a damaged package, please do not accept it. Inform the delivery personnel and contact us immediately at [email protected] with your order number and photos of the damage. We will arrange a replacement or refund as needed.
Contact Us
If you have any questions about your shipment or need help with a delivery, please reach out to us:
Email: [email protected]